Policies & Frequently Asked Questions
Here you will find answers to some of our most frequently asked questions. If you still have a question after reading this, please feel free to contact us, and we will do our best to answer you.
Click on any of the following questions to be taken to the answers….
- How do I place an order?
- How do I order at wholesale prices?
- What is your cancellation policy?
- What is your return and credit policy?
- How is my product shipped?
- How long for delivery?
- What are the payment terms?
- What about sales tax?
- How do I get a catalog?
How to Place an Order:
Web:Select your product by using the category or alphabetical search. Then click “add to your shopping cart” in order to select the item you’d like to purchase. For bulk, wholesale purchases, send us an e-mail at:
[email protected] – and we will provide you a discount code for use in checking out.
When ordering by phone or e-mail, please use the six-digit item number to the left of the product description and indicate the case quantity and weight. For example for 1- 7 lb. box of Apple Crunch Lunch, Item #AA1605. Customers are advised to check their order confirmations carefully as any errors not corrected during the confirmation process are not our responsibility.
Email: [email protected]
At times clients e-mail us regarding discounts for wholesale purchases. The discounted rate quotes provided are good for one week. The discount rates may change from time to time due to many factors including, but not limited to, economic ones such as price increases or reductions, etc. If placing an order at the wholesale rate after one week of receiving your quote, you will want to confirm the availability of your rates.
Wholesale orders require a discount code to check out, so be sure to contact us first.
Discounted rates may be received for orders totaling over $500. Companies ordering on a monthly basis may also qualify for discounted rates after their monthly orders have surpassed a combined total of $500.
Wholesale discount rates can not be given on sale items.
Credit card orders are subject to a cancellation fee between 2% to 10% based on a restocking fee and/or the cost of the return as charged by the credit card company. Restocking fees cover the cost of orders that have already been assembled and/or fees charged to return the items to the warehouse.
Returns or Credits
Since natural foods with no preservatives store best in cool, dry conditions, our warehouses are refrigerated for quality control. Due to environmental factors such as heat and storage,
intention to return unopened items must be made within 7 days after delivery and proof of return issued to us on
or before day
10.Restocking fees of up to 20% may be applied. Refused and returned orders will be assessed a restocking fee of 15%. Unless there is a verifiable issue with the product, freight and handling for the returned items is the responsibility of the buyer.
Do not return items without prior authorization, as these will not receive credit. Credits will be given consideration if the return policy is followed. No credit is given on freight or surcharge costs. Credit, when given, will be in the form of a credit toward a future purchase.
The speed of service will depend on whether we have the item in stock or if we need to receive it from the parent company. Most orders will ship within 7-10 business days – any changes in this estimated time should be communicated to you via e-mail. Communication is important to us, and we will strive to answer your questions as quickly as possible by e-mail and to stay on top of notifying you of any delays in assembling your order. Thank you for your business.
Orders are usually shipped on Thursday and Friday of each week. There is a minimum order size of $10.00. If you have many large items, you may need to place these as separate orders. The shipping size is set by UPS and the US Postal Service. If you have questions on shipping charges you may contact us prior to placing your order for a rough estimate. We will need your address to estimate the shipping costs.
Orders over 500 lbs can be shipped using a freight carrier – these rates are usually less than those calculated by UPS. Products from our catalog packaged in glass and some of the large 50# bags may not be shipped VIA UPS due to repackaging requirements.
Send us an e-mail if you have questions: [email protected].
How Long for Delivery
Most orders will ship within7-10 business days by either UPS, FedEx, Freight Carriers (such as R & L Trucking, etc.) or the United States Postal Service; delays in shipping will only occur when an item is out of stock from the warehouse. If this is the case, you will be notified by e-mail.
Payment Terms: Visa, Mastercard, Cashiers Checks, or Money Orders are acceptable. Check and Money Orders will be delayed until the check has cleared the bank. Declined credit cards may be charged a $25.00 fee per authorization attempt – this is determined by the company used to process the cards. Any credit card challenges, charge-backs, not sufficient funds (NSF), or holds will be assessed a $35.00 fee per incident.
How to Get a Catalog
Click the link: at the top of any page that says, “Catalog.” Please note that we do our best to keep our prices updated, however, there may be occasional price changes from the warehouse. If these occur after your order has been checked out, we will notify you by e-mail. Thank you for your understanding.
For all questions, comments, or suggestions regarding BulkNuts4You, please contact us at [email protected].
We attempt to keep information on this site up to date and accurate as best we can. Customers are advised to check their order confirmations carefully as any errors not corrected during the confirmation process are not our responsibility. Thank You!